Responsible Gaming at 1111kk

Our Commitment to Safe Play

1111kk takes responsible gaming seriously. We believe that the vast majority of our players enjoy cricket betting, live casino, slots, and poker as a form of entertainment — and we want to keep it that way. Responsible gaming is not an afterthought at 1111kk; it is built into the core of how we operate.

We are committed to providing a safe, fair, and transparent environment for every player in Bangladesh. Whether you are placing a bet on a BPL match in Dhaka, spinning a slot from Chittagong, or joining a live table from Sylhet, the same protections apply to your account. Our responsible gaming programme gives you the controls, the information, and the support you need to stay in charge of your own gambling activity at all times.

This page explains the tools available to you, the warning signs of problem gambling, how to request help, and what 1111kk does proactively to monitor and support our player community.

Your Protection Tools

The following six tools are available to every 1111kk account holder. You may request any of them by contacting our support team at any time, 24 hours a day, 7 days a week.

Deposit Limits — Stay Within Your Budget

A deposit limit is the single most effective tool for controlling how much money enters your 1111kk account over a set period. Once you set a limit, the platform will automatically block any deposit that would push your total above the threshold — whether the deposit is attempted via bKash, Nagad, Rocket, Upay, or bank transfer.

• Daily limit — caps the total amount you can deposit within a single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly limit — caps deposits from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly limit — caps deposits from the 1st to the last day of each calendar month.
• Decreasing an existing limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the new higher limit becomes active.
• You may set limits as low as ৳500 and up to any amount that does not exceed our standard maximum deposit thresholds.

To set or adjust a deposit limit, contact our support team by email and include your registered account name and the limit type and amount you wish to apply.

Time-Out — Take a Short Break

A time-out is a temporary pause on your 1111kk account. During a time-out, you cannot log in, place bets, access live casino games, or make deposits. Any pending bets placed before the time-out began will be settled normally. Your account balance and data are fully preserved and will be waiting for you when the time-out period ends.

Available time-out durations are 24 hours, 7 days, and 30 days. A time-out cannot be cancelled or shortened once it has been activated, but you may request a longer period at any point during the existing time-out.

Self-Exclusion — A Firm Commitment

Self-exclusion is a more serious step than a time-out. When you self-exclude, your 1111kk account is closed and you are prevented from re-registering for the duration of the exclusion period. Any remaining balance will be returned to your registered bKash or Nagad wallet after verification.

• 6-month exclusion — account closed for a minimum of 180 days from the date of the request.
• 1-year exclusion — account closed for a minimum of 365 days.
• Permanent exclusion — account closed indefinitely. This decision is irreversible.
• Self-exclusion requests are processed within 24 hours of receipt and confirmed by email to your registered address.
• If you attempt to re-register during a self-exclusion period, your new account will be identified and closed immediately and any deposits returned.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your full registered name, account username, and chosen exclusion period. Our team will confirm activation within 24 hours.

How to Request a Tool

Activating any responsible gaming feature on your 1111kk account takes just a few minutes. Follow the steps below:

1. 1

   Identify the tool you need

   Choose from deposit limit, loss limit, session limit, time-out, or self-exclusion. If you are unsure, our support team can help you decide which option best fits your situation.

2. 2

   Contact support by email

   Send your request to [email protected] from your registered email address. Include your account username and a clear description of the limit or restriction you want applied.

3. 3

   Verification

   Our team may ask you to confirm your identity before applying the change. This protects your account from unauthorised restriction requests made by a third party.

4. 4

   Confirmation

   You will receive an email confirming that the tool has been activated on your account, along with the exact parameters applied and the date from which the restriction is effective.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The sooner it is recognised, the sooner it can be addressed. The following self-assessment questions are not diagnostic, but they are a useful starting point for honest reflection:

If you answered yes to two or more of the questions above, we strongly encourage you to reach out to our support team. You do not need to be in crisis to ask for help — early action makes a significant difference.

21+ Age Verification and Underage Protection

1111kk enforces a strict minimum age of 21 years for all registered players across Bangladesh. This is non-negotiable and applies to every game, betting market, and promotion available on the platform.

• All new registrations require age verification using a valid government-issued National Identity Card (NID) or passport. Accounts that cannot be verified as 21+ are permanently suspended.
• Deposits and withdrawals are only processed to payment methods (bKash, Nagad, Rocket, Upay, bank accounts) registered in the name of the verified account holder — helping prevent minors from accessing accounts via a parent or guardian's payment method.
• If you share a device with a minor, we strongly recommend using a unique, strong password on your 1111kk account and logging out after every session.
• If you suspect that a minor has accessed or registered on the platform, contact us immediately at [email protected]. We will investigate and take immediate remedial action.

How 1111kk Monitors Player Welfare

Responsible gaming is not solely the player's responsibility. 1111kk takes a proactive role in monitoring the behaviour patterns of registered accounts and identifying signs of potential harm before they escalate.

• Unusual deposit frequency — accounts that show a sudden, sharp increase in deposit frequency or average deposit size are flagged for welfare review.
• Loss-chasing patterns — repeated rapid re-deposits following large losses are identified by our monitoring system as a potential indicator of problem gambling behaviour.
• Extended session duration — accounts that regularly log multiple hours of continuous play without breaks are prompted with session reminder notifications.
• Welfare outreach — where our team identifies a concerning pattern, we may proactively contact the player by email to offer responsible gaming resources and to check on their well-being. We will never pressure a player to continue gambling.
• Account intervention — in serious cases, 1111kk reserves the right to impose temporary restrictions on an account without the player's prior request, in the interest of player welfare.

Get Support Now

If you feel that gambling is becoming a problem for you or someone you know, do not wait. Our support team is available around the clock to listen, to apply account restrictions, and to point you toward appropriate resources.

When contacting support for a responsible gaming matter, please include your registered account username and a brief description of the support you need. You do not need to provide detailed personal reasons — simply stating "I need to apply a time-out" or "I wish to self-exclude" is sufficient to begin the process.